Last Updated: 22 September 2026
At MY Sports Injury, we aim to provide high-quality physiotherapy, sports massage, rehabilitation, and professional education services. This Refund and Returns Policy explains our approach to appointment cancellations, refunds, and CPD course purchases.
Our policy is designed to provide clear information while respecting your rights under applicable UK consumer protection legislation.
1. About Our Services
MY Sports Injury Ltd provides healthcare and professional education services, including:
- Physiotherapy appointments.
- Specialist physiotherapy.
- Sports massage.
- MSI Body Reset.
- Sports injury rehabilitation.
- CPD courses and educational programmes.
Different cancellation and refund arrangements may apply depending on the service you purchase.
2. Appointment Cancellations
If you need to cancel or reschedule an appointment, please contact us as soon as possible using the details provided below.
Cancellation arrangements may depend on the appointment type, the time of cancellation, and the applicable booking terms provided when you make your appointment.
We encourage patients to provide reasonable notice so that appointment times can potentially be offered to other patients.
2.1 Cancelling or Rescheduling an Appointment
To cancel or reschedule your appointment, please contact our team by telephone or email.
We will explain the available options and any applicable cancellation charges in accordance with our booking terms and applicable law.
2.2 Late Cancellations and Missed Appointments
If you cancel an appointment at short notice or do not attend your scheduled appointment, cancellation charges may apply where these have been clearly communicated in advance and are legally permitted.
We will consider relevant circumstances and apply our cancellation terms fairly.
3. Refunds for Appointments
Refund eligibility depends on the circumstances of your cancellation, the services already provided, and the applicable terms of your booking.
Where a refund is due, we will process it in accordance with applicable law and the original payment method where reasonably possible.
If you have already received part or all of a service, the amount of any refund will depend on the services provided and your applicable legal rights.
4. Appointments Cancelled by MY Sports Injury
If we need to cancel an appointment, we will make reasonable efforts to contact you and offer an alternative appointment where appropriate.
If we cancel a prepaid appointment and cannot provide the service, we will explain your available options, including any refund due under applicable law.
5. CPD Courses and Educational Services
Our CPD courses may include online learning materials, educational content, and course-related services.
Refund and cancellation eligibility depends on the type of course purchased, whether access to digital content has begun, and the applicable booking terms and consumer rights.
5.1 Course Cancellation Requests
If you wish to cancel a course booking, please contact us as soon as possible with your order or booking details.
We will assess your request according to the relevant course terms and applicable UK consumer protection legislation.
5.2 Digital Course Content
Where a course includes digital content that is made available immediately after purchase, specific legal conditions may apply to cancellation rights.
We will provide the required information about cancellation rights and obtain any necessary consent before supplying digital content where applicable.
5.3 Course Cancellation by Us
If we cancel a course, we will contact registered participants and explain the available options, which may include rescheduling, transferring to another course, or receiving a refund where applicable.
6. How to Request a Refund
To request a refund or discuss a cancellation, please contact us using the following details:
Email: info@mysportsinjury.co.uk
Telephone: 0161 243 1168
Please include the following information where possible:
- Your full name.
- Appointment or course booking details.
- Date of purchase or scheduled appointment.
- Reason for your refund request.
- Any relevant payment or booking reference.
We may contact you if additional information is needed to process your request.
7. Refund Processing
Where a refund is approved or legally required, we will process it within the applicable timeframe.
Refunds will generally be made using the original payment method, unless another arrangement is agreed or required by law.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
8. Statutory Consumer Rights
This policy does not affect your statutory rights under applicable UK consumer protection legislation.
Nothing in this policy is intended to exclude or restrict any legal rights that cannot lawfully be excluded or restricted.
Your cancellation and refund rights may depend on the nature of the service, how the contract was formed, and whether the service has already been provided.
9. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us.
MY Sports Injury Ltd
Address: 93–101 Halifax House, Bridge Street, Manchester, M3 2GX, United Kingdom
Email: info@mysportsinjury.co.uk
Telephone: 0161 243 1168
10. Policy Updates
We may update this Refund and Returns Policy from time to time to reflect changes in our services, booking arrangements, or legal requirements.
Any updates will be published on this page with a revised update date where appropriate.