Last Updated: 22 September 2026
At MY Sports Injury, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how MY Sports Injury Ltd collects, uses, stores, and protects your information when you visit our website, book an appointment, purchase a course, or contact us.
We provide physiotherapy, sports massage, rehabilitation, and related healthcare services in Manchester. Because some of the information we process may relate to your health, we take the protection of your personal data seriously.
1. Who We Are
MY Sports Injury Ltd operates the website https://mysportsinjury.co.uk/.
Business Name: MY Sports Injury Ltd
Registered Address: 93–101 Halifax House, Bridge Street, Manchester, M3 2GX, United Kingdom
Email: info@mysportsinjury.co.uk
Telephone: 0161 243 1168
For the purposes of applicable data protection legislation, MY Sports Injury Ltd is responsible for determining how and why your personal information is processed.
2. Information We Collect
We may collect different types of personal information depending on how you interact with our website and services.
2.1 Information You Provide to Us
We may collect information that you provide when you:
- Book a physiotherapy or sports massage appointment.
- Contact us by email, telephone, or through an online form.
- Register for or purchase a CPD course.
- Request information about our services.
- Subscribe to communications, where applicable.
- Provide information during an assessment or consultation.
This information may include your name, email address, telephone number, booking details, and other information necessary to provide our services.
2.2 Health and Treatment Information
When you use our healthcare services, we may collect information relating to your health, medical history, symptoms, injuries, treatment needs, and rehabilitation progress.
We process this information only where we have an appropriate legal basis under applicable data protection legislation, including where necessary to provide healthcare services and manage your treatment.
2.3 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services we use. This may include:
- IP address.
- Browser type and device information.
- Operating system.
- Pages visited and interactions with our website.
- Approximate location derived from technical information.
- Information about how you use our website.
The information collected depends on your browser settings, cookie preferences, and the third-party services operating on our website.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To arrange and manage appointments.
- To provide physiotherapy, sports massage, rehabilitation, and related services.
- To assess your needs and prepare appropriate treatment plans.
- To communicate with you about your bookings and enquiries.
- To manage CPD course registrations and related administration.
- To process payments where applicable.
- To respond to your questions and requests.
- To maintain business, financial, and healthcare records.
- To improve the functionality and security of our website.
- To comply with legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.
4. Legal Basis for Processing Personal Data
Depending on the circumstances, we may rely on one or more of the following legal bases under the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection law:
- Performance of a contract: To manage bookings, provide services, and fulfil contractual obligations.
- Legal obligations: To comply with applicable legal, accounting, and regulatory requirements.
- Legitimate interests: To operate, secure, and improve our business and website, where our interests do not override your rights.
- Consent: Where consent is required, such as for certain marketing communications or non-essential cookies.
- Provision of healthcare: Where applicable, to process health information for healthcare-related purposes in accordance with relevant legal requirements.
The specific legal basis will depend on the type of information collected and the purpose for which it is processed.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand how visitors interact with our website.
Cookies are small text files stored on your device when you visit a website.
Depending on the cookies and services implemented on our website, these may include:
- Essential cookies: Required for certain website functions and security.
- Analytics cookies: Used to understand website traffic and usage patterns, where enabled.
- Marketing cookies: Used for advertising or tracking purposes, where applicable and permitted.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie consent mechanism, where available, or through your browser settings.
For more information about the cookies used on our website, please contact us.
6. Booking and Appointment Information
When you book an appointment through our website, we may collect the information required to schedule and provide your chosen service.
This may include your name, contact details, appointment type, booking date, and information necessary for your assessment or treatment.
We may use third-party booking or scheduling providers to help manage appointments. Where applicable, your information may be processed by these providers in accordance with their own privacy policies and our contractual requirements.
We recommend reviewing the privacy information provided during the booking process.
7. CPD Courses and Online Learning
If you register for or purchase one of our CPD courses, we may process information such as your name, contact details, course registration information, payment details, and learning activity.
This information may be used to:
- Process course registrations and payments.
- Provide access to learning materials.
- Manage course participation.
- Communicate course-related information.
- Maintain relevant course and business records.
Where third-party learning management, payment, or course administration services are used, your information may be shared with those providers as necessary to deliver the service.
8. Payment Information
Where payments are made through our website, payment transactions may be processed by third-party payment providers.
Depending on the payment method used, we may receive limited payment-related information, such as transaction references and payment status.
Payment card details may be processed directly by the relevant payment provider rather than stored on our website.
We recommend reviewing the privacy policy of the payment provider used during your transaction.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary for legitimate business, healthcare, legal, or administrative purposes.
These parties may include:
- Booking and scheduling providers.
- Payment service providers.
- Website hosting and technical service providers.
- IT, security, and website maintenance providers.
- Professional advisers, where necessary.
- Regulatory bodies or public authorities where legally required.
We only share information where there is an appropriate legal basis and, where applicable, suitable contractual and security safeguards.
10. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation and that suitable safeguards are in place.
Information about specific international transfers may be available upon request.
11. How We Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure systems, appropriate staff practices, and security procedures relevant to the information we process.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and maintain appropriate business records.
The retention period depends on the type of information, the purpose of processing, and applicable legal requirements.
Healthcare records may be retained for periods required by relevant professional, legal, and regulatory obligations.
13. Your Data Protection Rights
Under applicable data protection legislation, you may have rights including:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal information, where applicable.
- Right to restriction: Ask us to restrict how we process your information in certain circumstances.
- Right to data portability: Request certain information in a structured, commonly used format, where applicable.
- Right to object: Object to certain types of processing, including processing based on legitimate interests.
- Right to withdraw consent: Withdraw consent where processing is based on your consent.
These rights are subject to legal conditions and exemptions. For example, we may need to retain certain healthcare or business records to meet our legal obligations.
To exercise your rights, please contact us using the details provided below.
14. Marketing Communications
Where we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will continue to send essential communications where necessary, such as appointment confirmations or important service updates.
15. Third-Party Websites
Our website may contain links to third-party websites, including booking services, payment providers, and external resources.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
16. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent, guardian, or other legally authorised person where required.
Where our services involve individuals under the age of 18, we will handle their information in accordance with applicable legal and professional requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.
Any updates will be published on this page, along with the revised date where appropriate.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
MY Sports Injury Ltd
Address: 93–101 Halifax House, Bridge Street, Manchester, M3 2GX, United Kingdom
Email: info@mysportsinjury.co.uk
Telephone: 0161 243 1168
19. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
You can find further information about your data protection rights and how to make a complaint on the ICO website.